Xerox Brings Efficiency to Healthcare with Simplified Processes, Reduced Costs and Better Patient Experiences

Mar 01, 2010 The recent acquisition of Affiliated Computer Services, Inc. (ACS) makes Xerox Corporation (NYSE: XRX) the largest provider to manage all document and business process needs within a healthcare organization – from clinical and operational to financial and administrative. Healthcare patients, payers and providers will benefit from the combined expertise of both companies with improved access to information, new opportunities for cost savings, and outstanding customer service.

Xerox works with healthcare organizations to manage documents that support their business, such as forms, medical records, manuals and patient educational materials. Through ACS, now A Xerox company, it also manages all aspects of healthcare programs, healthcare IT, clinical workflows, administration and patient accounting, care and disease management, and business office and revenue cycle operations.

"As healthcare undergoes transition, providers face the challenge of keeping their focus on patients despite the distraction of new IT and process requirements," said John Kelly, president, Xerox Global Services North America. "Having a single point of contact for all document and business process management needs will help organizations keep a steely focus on their real business – patient care and outcomes."

Xerox delivers powerful technological solutions that improve the delivery of care, providing document and business process management through the following services:

Patient Records: Capturing and linking static documents into electronic patient records as well as implementing and managing Health Information System (HIS) software, provides clients with a comprehensive electronic medical records solution – offering a fast and cost-effective way to manage patient information.

Provider and Patient Communications: From pre-admission to patient discharge and recovery, integrated services from Xerox and ACS, A Xerox Company, help providers transform data and documents used throughout the process into information that educates patients, improving the healthcare experience.

Government Program Administration: With expertise in state and other publicly-funded healthcare programs, Xerox is in a strong position to provide states with the analytics and data necessary to address "Meaningful Use" requirements for Electronic Health Records (EHR) systems. Through ACS, Xerox offers a full spectrum of systems and complementary services from care management solutions and child health programs to pharmacy benefits management and traditional Medicaid fiscal agent services.

Commercial Programs: The company provides multiple industries, including hospitals, clinics, and medical practitioners around the world with information technology, clinical solutions and management services so providers can operate more efficiently and effectively.

Building on a Legacy of Healthcare Leadership
Xerox has spent decades helping healthcare organizations achieve greater cost savings, regulatory compliance and efficiencies throughout their infrastructure including:

  • Methodist Healthcare: The largest provider of healthcare in San Antonio and South Texas is cutting millions from its annual operating spend by working with Xerox to better manage the documents flowing through its 23 facilities – and the costs associated with printing, sharing and updating them.
  • Marin General Hospital: Through ACS, Xerox helps Calif.-based Marin General Hospital save $2 million annually with an enterprise-wide hospital information and EHR system.
  • University of Pittsburgh Medical Center (UPMC): UPMC tapped Xerox to reduce office printing costs and simplify work processes for the hospital's 45,000 employees.

From March 1 – 4, 2010, Xerox and ACS, A Xerox Company, will showcase the largest comprehensive business and document process outsourcing portfolio at HIMSS10 in booth No. 7332 located in Atlanta at the Georgia World Congress Center.

About Xerox
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology, services and outsourcing offerings, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and information technology outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.


Customer Contact:
For more information about Xerox Global Services, visit or call 800-ASK-XEROX, ext. 947.

Media Contacts:
Becky Dziedzic, Xerox Corporation, +1-585-472-4299 (mobile),
Ken Ericson, ACS, A Xerox Company, +1-202-520-2388,
James Baussmann, Text 100 for Xerox, +1-212-871-4078,

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